Privacy policy

Last updated: 28 October 2026

T.SHA Clothing ("T.SHA", "we", "us", or "our"), operated by T.SHA CLOTHING in Karachi, Pakistan, operates this website. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices available to you.

By using our website or placing an order, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Details: Information you provide, including your name, phone number, email address, delivery address, order details, and messages sent to us through WhatsApp, Instagram, or email.

Payment Proof: Screenshots or bank transfer receipts you provide for advance payments. We use these only to verify your payment. We do not collect or store card numbers on our own systems. Any online card payments are handled securely by our payment provider.

Technical Data: Information such as your IP address, browser type, device information, pages viewed, and approximate location, collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

To confirm, process, dispatch, and deliver your orders.
To handle exchanges, refunds, complaints, and claims.
To contact you regarding your orders through phone calls, SMS, or WhatsApp.
To prevent fraud and enforce our policies, including our refused-parcel policy.
To improve our website and measure advertising performance through analytics and advertising tools.
To send marketing emails or messages only if you have subscribed or otherwise given your consent. You may opt out at any time.

3. Who We Share Your Information With

We do not sell your personal information. However, we may share relevant information with the following service providers when necessary:

Courier and Logistics Companies: Your name, phone number, delivery address, and order value to facilitate delivery.
Store Platform: Shopify, which helps us operate our online store.
Payment and Banking Providers: To process and verify payments.
Analytics and Advertising Services: Services such as Google Analytics and Meta, which may use cookies or pixels on our website.
Authorities and Professional Advisers: Where required by law or necessary to protect our legal rights.

Some of these service providers may store information on servers located outside Pakistan. By using our website, you acknowledge that your information may be transferred internationally. We take reasonable steps to select providers with appropriate safeguards.

4. Cookies

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand how visitors use our website.

You can block or delete cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

5. How Long We Keep Your Information

We retain order and payment records for as long as necessary to meet accounting, tax, and legal requirements.

Other personal information is retained only for as long as it remains necessary for the purposes described in this Privacy Policy.

6. Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no online system or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Your Privacy Choices and Rights

You may contact us to request access to, correction of, or deletion of the personal information we hold about you.

You may also request that we stop sending you marketing messages at any time.

To make a privacy-related request, contact us at:

Email: t.shaclothing@gmail.com

Please note that we may retain certain information where required by law or for legitimate accounting and legal purposes.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website and social media pages may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.

We encourage you to review their privacy policies before sharing any personal information.