Refund policy

Last updated: 28-Oct-26

At T.SHA Clothing we want you to love what you order. Please read this policy before you buy, because it applies to every order.

1. In-stock pieces

1.1 We offer exchanges on in-stock pieces. We do not offer returns or cash refunds, except where Section 4 or 5 says otherwise.

1.2 Exchanges can only be made against pieces that are currently in stock.

2. Pre-order, sale and promotional pieces

2.1 Pre-order pieces cannot be exchanged or returned. Item is ordered from our supplier as soon as the order is placed.

2.2 Pieces bought on sale or promotion are final sale: no exchanges.

2.3 Final sale does not affect your rights if a piece arrives damaged, defective or incorrect (see Section 5).

3. How to request an exchange

3.1 Message us within 24 hours of receiving your order on +92 310 8191038, Instagram @t.sha_clothing or t.shaclothing@gmail.com

3.2 Send the piece back within 7 days of delivery. Return delivery charges are paid by the customer, except in the cases covered by Section 5.

3.3 The piece must reach us unworn and unwashed, in its original condition, with all tags intact and original packaging where possible.

3.4 We inspect the piece as soon as it arrives.

3.5 Once the inspection is cleared, your replacement is dispatched. Pieces that fail inspection (worn, washed, altered, tags removed, or damaged after delivery) will be sent back to you at your cost and no exchange will be made.

4. Out-of-stock refunds

4.1 If a piece you have paid for goes out of stock before we dispatch it, you will receive a full refund of everything you paid for that piece.

4.2 Refunds are made to the original payment method or bank account within 5–7 working days of confirmation.

5. Damaged, defective or incorrect items

5.1 If you are paying the courier on delivery, please settle the payment first, as parcels cannot be opened beforehand.

5.2 Then record an unboxing video in one continuous take, starting with the sealed parcel.

5.3 If anything is damaged, defective or incorrect, send us that video within 24 hours of delivery.

5.4 Claims without unboxing video proof cannot be processed. This protects both of us, so please make it a habit.

5.5 If your claim is verified, we will, at your choice and subject to stock, send a correct replacement, or give a full refund of the affected piece if a replacement is not available. We pay the return shipping for verified claims.

6. Cancellations

6.1 Size, colour or address changes are possible within 24 hours of confirmation, if the order has not gone into production.

6.2 Once confirmed, an order cannot be cancelled unless our team approves it as an exception. An approved cancellation carries a charge of 15% of the total order value, which is deducted from any amount paid.

6.3 Pre-orders cannot be cancelled under any circumstances.

6.4 If we hold an order at your request and payment is not received within the 7-day holding period, the order is cancelled automatically and the charge in 6.2 applies.